I know more about my Uber driver than my Protective Security!
More than one client has expressed this sentiment, referring to their frustration over the lack of information available about drivers or security personnel before engaging services from larger security companies.
"I felt unsure, unsafe, and completely out of control!"
Of course, the last thing any client wants is to feel insecure about their security team. Unfortunately, this seems to be a recurring issue, particularly among employees utilizing services they have no say in. Customer surveys have revealed that employees of companies employing contracted secure transportation services would prefer app-based driver services, even feeling safer with this option. The primary reason is that through the app, they can identify their driver along with the service ratings provided by other customers. This sense of "control" extends to the choice of their protector as well.
Many protective security firms subcontract security tasks to local vendors, who often remain uncertain about the personnel available for a security detail until the day of the assignment. This leaves the client uncertain about their pickup at the airport, sometimes even missing the email containing details about their contracted security personnel. Often, they lack access to data or the internet, and they might be on a flight without connectivity.
Security planning should be a thoughtful process, but all too often, it's rushed. It involves calling a vendor at the last minute and informing them about an employee in flight needing a pickup within a few hours. This back-and-forth exchange of emails clutters communication channels and drains operational resources from both the vendor and the client. Upon landing, employees find themselves searching for their driver, unaware that the pickup sign is a codeword rather than their name. Complications arise when their phone doesn't work as expected at the destination, and they are unable to communicate in the local language. Frustrated, they resort to using an unlicensed taxi, causing panic among operations managers back home. This situation occurs frequently, and both the employee's management and the vendor share the responsibility, regardless of who's at fault.
Morton Executive Decisions has invested years in developing and testing a proprietary online platform that introduces an unprecedented level of transparency to the industry. Drawing inspiration from Uber's highly successful model, they created Predictions. Predictions is a web app-based service that connects Morton's clients directly with the end protective security supplier.
Clients possess the ability to review a supplier's profile before contracting services. The profile includes the supplier's areas of expertise, license information, proof of professional liability insurance, and bio information on the suppliers internal security personnel. Additionally, a rating system allows clients to peruse feedback from other clients about the security supplier. Instead of relying solely on a contracted security company to choose the best-suited protector for a client's life (or their employees), the client is actively involved in this crucial decision-making process. This is as it should be. The entire process, from placing an order to receiving services, is efficiently managed through the app.
Predictions also empowers suppliers with access to operations management services and quality control systems that are typically beyond their reach. Most end suppliers of protective security operate as freelancers, serving multiple companies worldwide, often without adequate support. Predictions equips them with standard operating procedures, pre-established templates, communication protocols, and response capabilities.
The platform's scope extends to corporate responsibility and compliance, aspects that many companies either overlook or exploit. The system incorporates standards related to currency transactions, fair wages, client and supplier vetting, and information security. Morton predominantly avoids subcontracting to suppliers, instead linking them directly with clients and imposing a fixed percentage for platform and service utilization. All Morton suppliers retain autonomy in selecting their assignments.
The primary focus is customer service, underpinning the belief that sustained growth hinges on delivering exceptional service. If a supplier manages to contract directly with one of Morton's clients, it's a win-win situation. Morton recognizes that successful connections foster more clients and suppliers. Furthermore, they and their clients share the belief that the service platform provides unparalleled operational management tools. Most clients and suppliers maintain enduring relationships with Morton even after collaborating for extended periods.
For further information about this novel and innovative security management application, please contact Predictions at info@predictprotection.com or visit www.predictprotection.com. They are enthusiastic about scheduling a demo or addressing any inquiries.